Responsible gaming

Responsible gaming and where to get help

This is a hotel guide. Many of our readers never gamble. For those who do, and for the people around them, these are the contacts that matter.

ConnexOntario — 1-866-531-2600

Free, confidential information about mental health, addiction and problem gambling services in Ontario, 24 hours a day, seven days a week. You can also text CONNEX to 247247. Website: connexontario.ca.

PlaySmart Centre at the resort

Inside Casino Rama, by the bus entrance, the PlaySmart Centre is staffed daily from 11 AM to 2 AM. It is run by the Responsible Gambling Council and is independent of the casino and confidential.

OLG My PlayBreak

My PlayBreak is OLG's self-exclusion programme. You can exclude yourself from Ontario casinos, charitable gaming centres or OLG.ca, for flexible periods of up to five years, with renewal and referrals to support services. Information: playsmart.ca/myplaybreak.

Other tools at the resort

The resort runs a Personal Financial Restriction Program through its cage and credit office and has held the RG Check accreditation since 2014. It lists local support providers including CMHA Simcoe County (Barrie and Orillia), CAMH, Chinese Family Services of Ontario, Credit Canada and FMHI.

Signs it is time to stop

• Spending more time or money than you planned.
• Chasing losses.
• Borrowing, or hiding what you spend.
• Gambling to cope with stress or low mood.

The casino is 19+. Nothing on this site encourages gambling or should be read as advice to gamble.