Before you book
Check-in times, fees and house rules
The rules that change what a night costs are in the resort's conditions and FAQ pages. We have collected them in one place and dated them.
| Rule | What the resort says | Source page |
|---|---|---|
| Check-in / check-out | after 4:00 PM / 11:00 AM | FAQ (2026) |
| Guarantee | credit card in the guest's name and photo ID | conditions (edited May 2024) |
| Hold on the card | the stay plus $200 incidentals per stay | conditions |
| Cancellation | by 4:00 PM one day before arrival; later costs one night plus tax | conditions |
| Packages and special offers | non-refundable | conditions |
| Resort fee | $20.00 + HST per day on most stays; waived for Elite and Ultra loyalty tiers | conditions |
| What the fee covers | in-room coffee maker, Wi-Fi, unlimited local calls, two bottles of spring water, pool and health-club access | conditions |
| Occupancy | up to 5 people per room; extra charge for each additional adult | conditions |
| Pets | not allowed; certified service animals welcome under AODA, with documentation | FAQ |
| Smoking and cannabis | smoke-free building, outdoor smoking areas, designated smoking rooms; $250 cleaning fee for smoking or cannabis in non-smoking rooms | FAQ |
| Your own alcohol | only inside your room, sealed LCBO purchases | FAQ |
| Children | not to be left alone in rooms; under-12s with an adult at all times | FAQ |
| Groups of 10+ rooms | Hotel Sales & Catering, 705-238-5900 | conditions |
The conditions page was last edited on 29 May 2024 and was still live on 26 October 2026, so the figures may change; we check them again when we answer each request and repeat them in our reply.
A 4 PM check-in on a show day
With doors at 7 PM, a 4 PM check-in leaves three hours: enough for a shower, a drink and dinner at 5:30. If you arrive earlier, the bell desk can hold bags. If you know you will arrive after the show — some guests drive up for a 9 PM Friday start — say so in your request; the room is guaranteed by the card either way, but the front desk appreciates knowing.
The 11 AM check-out
Eleven is earlier than many city hotels. Plan the morning around it: breakfast at The Weirs opens at 7, the pool at 7, the spa at 10. A spa treatment booked for 10 AM ends before check-out if it is an hour long; longer packages need a late check-out, which you have to ask for and which the resort may or may not give.
Photo ID
You need photo ID to check in. To enter the casino you must be 19 or older with valid government-issued photo ID that carries a signature, and guests aged 21 or younger need a second piece of ID with their name. The same 19+ rule now applies to most shows.
Sources checked for this page (all read on 23–26 October 2026):
Room request · Casino Rama Resort
Ask our desk to hold a room for your show night
Tell us the night, the show if there is one, and how many of you are coming. We check what the resort can offer for those dates and write back with options. No card is needed to ask.
How we are paid: if a room request you send here becomes a confirmed stay, the resort or the booking partner that completes it pays us a commission. Asking costs you nothing and never raises the rate.